Public offer

This document is a public offer addressed to legally capable individuals and, where applicable, also to sole proprietors and legal entities using the https://esimy.pro/ platform to select, pay for, and receive digital eSIM profiles, data plans, and related digital services.

This Offer defines the uniform terms for using the ESIMY.PRO platform, placing orders, making payments, digital delivery of eSIMs, technical support, refunds, and limitations of liability, as well as payment terms with the Contractor specified in this English-language version.

1. Terms and general provisions

1.1. For the purposes of this Offer, the following terms are used.

Platform / Service / Website means the internet resource https://esimy.pro/, including all its pages, interfaces, software modules, order forms, payment pages, personal account area, API integrations, emails, messages, and other digital elements through which the User receives access to information about eSIM and related services.

User means a legally capable individual and, in the cases provided for, a sole proprietor or legal entity that placed an order on the ESIMY.PRO platform or uses its functionality.

Contractor / Merchant of Record / Seller for a specific transaction means SELFSYNC PTE. LTD., address: 68 Circular Road, #02-01, Singapore, accepting payment for a specific order and indicated in the payment form, receipt, invoice, order confirmation, payment email, or payment interface.

1.2. This English-language version of the Offer applies to relations where SELFSYNC PTE. LTD. acts as the Contractor and payment recipient.

1.3. By making payment, the User confirms that before payment they reviewed the terms of this Offer, understood the legal model of the platform, agreed with it, and also agreed that the contractor for the specific transaction is exactly the entity indicated at the time of order placement and payment.

1.4. Acceptance of this Offer is recognized as the User performing any of the following actions:

clicking a payment, order confirmation, purchase, or similar button in the platform interface;

making full or partial payment;

receiving a digital eSIM profile, QR code, SM-DP+ address, activation code, or other data required for activation;

using the platform functionality after explicit confirmation of agreement with the Offer.

1.5. From the moment of acceptance, between the User and the relevant Contractor for the specific transaction, a paid services agreement and, where applicable, an agreement for providing digital content and related digital access is deemed concluded under the terms of this Offer.

2. Legal model of the platform and nature of the services

2.1. The ESIMY.PRO platform is a digital service that enables the User to select, pay for, and obtain access to digital eSIM profiles, as well as related information and technical support required for independent activation and use of eSIM on a compatible device.

2.2. The Contractor is not a telecom operator, internet access provider, telecommunications carrier, electronic communications operator, mobile virtual network operator, mobile network owner, or a person directly providing communication services to the User.

2.3. The Contractor does not initiate or perform data transmission through communication networks, does not choose traffic routes, does not determine actual coverage area, does not manage base stations, does not assume obligations of a telecom operator, and does not guarantee telecommunications results as its own service.

2.4. Actual mobile communication, data transmission, roaming, telecom access, and technical operation of the eSIM profile on the network side are provided by third parties, including foreign telecom operators, their authorized sellers, aggregators, platform solution providers, eSIM suppliers, or other partners in the digital supply chain.

2.5. The Contractor provides informational, technical, organizational, and service-related services to the User, which may include:

selection and display of available eSIMs, data packages, and coverage regions;

display of tariff terms, limits, validity period, available countries, indicative compatibility, and additional usage specifics;

organization of the order placement process;

acceptance and processing of payments through available payment methods;

digital delivery of QR code, SM-DP+ address, activation code, installation instructions, or other data for accessing eSIM;

provision of basic informational and technical support regarding receipt, installation, and initial eSIM activation;

provision of interface access to order details, purchase history, notifications, instructions, and related information.

2.6. The User acknowledges and agrees that the subject of this agreement is not the Contractor's provision of classical telecom services. The subject of the agreement is the provision of digital access, informational and technical support, and ensuring the User's ability to obtain a digital eSIM profile from a third party through the ESIMY.PRO platform.

3. Order placement procedure

3.1. To place an order, the User independently selects on the platform an available tariff, data package, country or region of use, validity period, traffic volume, and other available functionality if provided by the website interface.

3.2. Before payment, the User must independently review all essential information about the selected product, including:

traffic volume or the nature of the unlimited offer;

package validity period;

the moment the validity period starts, if it depends on activation;

list of countries and regions of use;

whether internet tethering is allowed or not allowed;

presence of speed limitations, Fair Usage Policy, technical limits, regional restrictions, and any other terms indicated on the product page or in accompanying documentation.

3.3. Before payment, the User undertakes to independently verify:

whether their device supports eSIM technology;

whether the device is locked by the operator or manufacturer;

whether the device meets the requirements for installing eSIM;

whether the device software allows the use of eSIM;

whether use of eSIM and related services is permitted in the User's country of stay.

3.4. By clicking the payment button or another similar button, the User confirms that:

they knowingly selected a digital product;

they understand the characteristics of the selected product;

they understand that after digital delivery, refunds are usually impossible or substantially limited;

they agree in advance to immediate commencement of contract performance after payment;

they request that the Contractor start digital delivery without waiting for any withdrawal periods, if such periods are provided by applicable law.

4. Payment and entities processing payment transactions

4.1. The product price, commission amount, settlement currency, available payment methods, and the entity accepting payment are shown to the User before completion of payment or at the time of redirecting to the payment page.

4.2. Within this English-language version of the Offer, the payment recipient and party to the specific transaction is SELFSYNC PTE. LTD.

4.3. The User agrees that the same digital product may be paid for through different payment channels, therefore the Merchant of Record for a specific order is determined by the actual payment route and identified by the documents generated as part of that payment.

4.4. The User's payment obligation is deemed fulfilled from the moment of successful payment authorization and actual confirmation of payment acceptance by the relevant payment provider, unless otherwise established by applicable law or the terms of a specific payment method.

4.5. All fees of banks, card payment systems, payment services, currency conversion, international acquiring, card issuer fees, reissue fees, or additional charges arising on the User's side are paid by the User independently, unless expressly stated otherwise in the payment interface.

4.6. The Contractor may use automated scoring tools, anti-fraud checks, limits, manual verification, and other order verification mechanisms. If signs of a suspicious, non-standard, fraudulent, or high-risk transaction are present, the Contractor may temporarily hold fulfillment, request additional information, or refuse fulfillment with a refund to the original payment source without any additional compensation.

5. Digital delivery and moment of service provision

5.1. After successful payment, the User is granted digital access to the purchased product. Such access may be provided through:

displaying the QR code on the website;

sending an email to the email address;

providing information in the personal account;

sending the SM-DP+ address and activation code;

another digital delivery method used by the platform.

5.2. The Contractor's service is considered rendered, and the digital product considered provided, at the moment when at least one of the following actions became possible:

the QR code was displayed to the User in the interface;

manual activation data became available in the personal account;

the relevant information was sent to the User's specified email address;

the User gained the ability to copy, save, view, or use the data required to activate eSIM.

5.3. For settlements, dispute resolution, confirmation of fulfillment, and handling payment claims, sufficient evidence of fulfillment by the Contractor includes platform system logs, mail logs, payment provider records, CRM records, support tickets, account event logs, QR display data, email sending data, and other electronic evidence confirming digital delivery.

5.4. The User acknowledges that the digital eSIM product is individualized, quickly becomes unsuitable for resale after activation data disclosure, and after transfer of the code or QR code cannot be considered an ordinary physical good subject to free return under rules applicable to tangible objects.

6. eSIM usage conditions and User obligations

6.1. The User independently installs and activates eSIM on a compatible device using the provided data and instructions.

6.2. The User must ensure internet connectivity required to download and install eSIM, unless otherwise indicated on the product page.

6.3. The User accepts and understands that:

eSIM may not include a phone number;

only mobile internet may be available via eSIM without voice calls and SMS;

not every eSIM is suitable for registration in third-party services;

in certain countries there may be technical, legal, or operator restrictions on eSIM use;

the same profile may be limited by number of installations, reinstallations, devices, or activations.

6.4. The User undertakes to use the platform, eSIM, and related digital product lawfully, in good faith, and solely for permissible purposes.

6.5. The User is prohibited from using the platform, eSIM, or related digital services for:

spam, mass mailings, fraud, phishing, pharming;

violating rights of third parties;

creating artificial load, abuse traffic, SIM-box, traffic pumping;

circumventing sanctions, export, licensing, operator, technical, or legal restrictions;

transmitting malicious code, viruses, bots, or scripts for destructive use;

other unlawful, bad-faith, or high-risk actions.

6.6. The User bears full responsibility for compliance with the laws of the country of their location, the country of actual eSIM use, as well as compliance with requirements of telecom operators, device manufacturers, app stores, payment systems, and other applicable rules.

7. Fair Usage, technical limitations, and specifics of “unlimited” plans

7.1. If a product on the platform is described as unlimited, the User agrees that such designation does not exclude the existence of a reasonable fair usage policy, internal network limitations, dynamic speed management, temporary quality degradation, intensive traffic limitations, and other technical restrictions by the telecom operator or eSIM supplier.

7.2. The User accepts that:

speed may decrease after reaching a certain volume of usage;

an unlimited product may be subject to Fair Usage Policy;

signal quality, speed, 3G/4G/5G access technology, traffic priority, and coverage area depend not on the Contractor but on the specific network, device, location, network load, weather, technical, and regulatory factors.

7.3. The Contractor is not obliged to disclose partners' internal network policies beyond information provided by the product supplier and that the Contractor can reasonably convey to the User through the platform interface.

8. Limitation of the Contractor's liability

8.1. The platform, interface, digital products, and related services are provided on an “as is” and “as available” basis.

8.2. The Contractor does not guarantee:

continuous operation of the platform;

absence of technical interruptions, errors, delays, or temporary unavailability;

a specific mobile internet speed;

a specific coverage level;

availability of connectivity at a specific point;

operation of specific apps, websites, banking services, messengers, or other third-party resources through the purchased eSIM;

availability of 4G, LTE, 5G, or other network standards in a specific country or coverage area;

eSIM compatibility with all devices and software versions.

8.3. The Contractor is not liable for actions or omissions of third parties, including:

telecom operators;

eSIM aggregators;

payment providers;

banks;

device manufacturers;

operating system owners;

government authorities;

email infrastructure providers;

hosting and cloud service providers.

8.4. The Contractor is not responsible for inability to use eSIM or deterioration of service quality caused by:

device incompatibility;

eSIM or device lock;

actions of regulator, operator, or manufacturer;

sanctions, export restrictions, legal prohibitions;

User errors during installation, deletion, reinstallation, device selection, region selection, or plan selection;

lack of internet connection at the activation moment;

local restrictions on eSIM use;

internet infrastructure failures, hacker attacks, force majeure;

changes in conditions by supplier or operator after product publication on the platform.

8.5. Under no circumstances is the Contractor liable for lost profit, indirect damages, loss of business reputation, data loss, downtime, third-party fines, blocking of third-party services, inability to register in applications, inability to perform banking transactions, and other indirect consequences of using or inability to use eSIM.

8.6. To the maximum extent permitted by law, the Contractor's aggregate liability for any User claims is limited to the amount actually paid by the User for the specific disputed order.

9. Refunds, cancellations, claims, and digital withdrawal

9.1. The User agrees that the subject of the order is a digital product and digital service, performance of which begins immediately after payment and digital delivery.

9.2. The User expressly requests that the Contractor commence service provision and digital delivery immediately after payment, without delay.

9.3. After the User has been provided with QR code, activation code, SM-DP+ address, manual activation data, or other access to the digital product, the Contractor's obligation is deemed fulfilled, and funds are generally non-refundable.

9.4. No refund is made in cases where:

eSIM or activation data were delivered to the User;

the product did not suit the User due to device incompatibility;

the User made a mistake in selecting plan, country, region, trip date, traffic volume, or validity period;

the User did not review product limitations before payment;

usage became impossible due to actions of operator, local regulator, bank, device manufacturer, sanctions regime, or other third parties;

the User deleted eSIM, attempted to install it on another device, exceeded allowed installation limit, or violated instructions;

the User transferred eSIM to a third party or allowed disclosure of activation data;

the dispute concerns connection quality, coverage, internet speed, availability of specific applications, or other parameters not dependent on the Contractor.

9.5. A refund may be considered by the Contractor individually solely as an act of goodwill or in case of confirmed technical impossibility of digital delivery due to platform fault, provided the User did not receive access to activation data and could not use them.

9.6. The Contractor may request from the User any reasonable evidence for claim review, including screenshots, device model, EID/IMEI, error description, activation attempt time, device logs, video recording, and other information necessary to verify circumstances.

9.7. If the law applicable to a specific transaction expressly requires a mandatory refund in certain cases, refund is made in the minimum scope established by such law. In all other cases, provisions of this Offer on the digital nature of the service and immediate start of performance after payment prevail.

10. Anti-fraud and anti-chargeback provisions

10.1. The User confirms that:

they make the purchase voluntarily;

they use their own payment instrument or a payment instrument on a lawful basis;

they understand what product they are purchasing;

they reviewed its digital nature and limited refundability;

they agree to immediate commencement of performance;

they received sufficient pre-contractual information before payment.

10.2. The User undertakes not to initiate unjustified chargeback, dispute, retrieval request, false claim, friendly fraud claims, or other forms of payment contesting if the digital product was delivered and the Contractor fulfilled its part of obligations.

10.3. For protection of the Contractor's legitimate interests and fraud prevention, the User agrees that the Contractor may provide payment systems, banks, acquirers, Stripe, other payment providers, and their representatives with documents and information confirming:

acceptance of the Offer;

order content;

display of terms on the payment page;

fact of digital delivery;

correspondence with the User;

technical logs, IP addresses, device fingerprint, timestamps, account login data;

screenshots of user interface, confirmation of email dispatch, confirmation of QR code issuance or activation data issuance.

10.4. If there are signs of fraud, mass unjustified disputes, abuse of chargeback policy, false statements, attempts to obtain and use digital product without payment, or subsequent unjustified contesting of charge, the Contractor may:

block the User account;

refuse further service;

restrict access to previously purchased products within limits permitted by law and technically possible;

transfer information to payment provider, bank, acquirer, anti-fraud partners, and other counterparties in the scope necessary to protect Contractor rights.

10.5. The User understands and agrees that attempting to contest payment after receiving and using the digital product, in the absence of an actual breach by the Contractor, may be considered bad-faith behavior.

11. Blocking, refusal of service, and suspension of access

11.1. The Contractor may, without prior coordination with the User, temporarily suspend performance, block access to the platform, refuse issuance of digital product, or restrict service in cases where there are grounds to believe that:

the order is fraudulent or high-risk;

someone else's payment details are used;

the User provided false data;

the User violates this Offer;

the User's actions create risks for payment infrastructure, partners, suppliers, or the platform itself;

the order is related to sanctions, export, AML, compliance, or other regulatory restrictions;

the User's actions may lead to blocking of payment channel, acquiring, Stripe account, cash register infrastructure, API access, or platform counterparty relationships.

11.2. In these cases, the Contractor may:

request additional documents and explanations;

cancel the order before digital delivery;

refund funds to original source if delivery has not yet been made;

refuse repeat service;

retain internal records of such incident for subsequent anti-fraud analysis.

12. Personal data and service order data

12.1. By using the platform and making payment, the User expresses consent to processing of personal data required for contract performance, payment processing, sending notifications, fraud prevention, claim handling, technical support, and compliance with mandatory legal requirements.

12.2. The Contractor may process, store, and use information provided by the User, as well as technical data related to the order, including email, phone number, IP address, payment identifier, device parameters, order history, correspondence, and other data reasonably necessary for platform operation and abuse protection.

12.3. The User agrees that part of the data may be transferred to third parties involved in order fulfillment, including payment providers, anti-fraud providers, eSIM suppliers, CRM services, email providers, support service, and other services without which fulfillment is impossible.

12.4. Detailed data processing rules may also be governed by the Privacy Policy posted on the platform. In case of conflict between the Privacy Policy and this Offer regarding contract conclusion and performance procedure, this Offer prevails unless mandatory legal requirements directly provide otherwise.

13. Communications and electronic document flow

13.1. All notifications, order confirmations, electronic receipts, invoices, instructions, support service messages, responses to claims, and other legally significant or factual communication may be sent to the User in electronic form.

13.2. The User agrees that legally significant messages are those sent:

to the email address specified by the User;

in the personal account interface;

through built-in platform notifications;

through support channels used by the platform, if the content clearly indicates that communication originates from the Contractor.

13.3. The risk of errors in the email address specified by the User, mailbox unavailability, email going to spam, or failure to check personal account is borne by the User.

14. Force majeure and external restrictions

14.1. The Contractor is released from liability for full or partial non-performance of obligations if such non-performance is caused by circumstances beyond the Contractor's reasonable control, including accidents, communication outages, hosting outages, blocks, sanctions, export restrictions, actions of authorities, wars, mass failures, cyberattacks, supplier API unavailability, operator platform failures, international settlement restrictions, termination of payment infrastructure operation, and other circumstances of similar nature.

14.2. If order fulfillment becomes impossible for reasons dependent on external supplier or regulatory environment, the Contractor may offer replacement, alternative product, delayed issuance, or refund in scope and procedure that the Contractor considers reasonable and permissible in specific circumstances.

15. Claims and dispute resolution procedure

15.1. Before contacting a bank, payment system, acquirer, Stripe, government authority, or court, the User must first send a claim to the Contractor via the contact address indicated on the platform and provide a reasonable period for review.

15.2. The claim must include:

User details;

order number;

problem description;

date and time of event;

device model;

supporting materials, if available.

15.3. The Contractor reviews the claim within a reasonable period considering nature of problem and need to involve eSIM supplier, payment provider, or technical specialists.

15.4. Relations under a disputed transaction within this English-language version of the Offer are governed by the law of Singapore, unless mandatory legal rules require otherwise.

15.5. All disputes are to be resolved primarily through negotiations and written pre-trial claim procedure. If unresolved, the dispute is considered by a competent court in Singapore unless mandatory applicable law requires otherwise.

15.6. Nothing in this Offer deprives the User of minimum rights that cannot be limited under mandatory applicable law, however in all other cases allocation of risks, liability, and refund procedure expressly established by this Offer applies.

16. Amendment of the Offer

16.1. The Contractor may at any time make changes, additions, clarifications, and new versions of this Offer.

16.2. A new version comes into force from the moment of its publication on the platform unless another period is expressly specified in the text of the new version.

16.3. The version of the Offer in effect at the time of acceptance of the relevant order applies to the order, unless otherwise follows from the nature of the obligation or mandatory legal rules.

17. Final provisions

17.1. If any provision of this Offer is recognized as invalid, unenforceable, or inapplicable, the remaining provisions remain in force to the maximum extent permitted.

17.2. Inaction of the Contractor in case of User's violation of Offer terms does not mean waiver of the right to refer to such violation in the future.

17.3. This Offer constitutes the entire agreement between the User and relevant Contractor for a specific transaction regarding the subject matter of the order and supersedes all prior arrangements on this matter unless otherwise expressly agreed by the parties separately.

18. Details of the platform contractor
SELFSYNC PTE. LTD.
Address: 68 Circular Road, #02-01, Singapore

For support inquiries, contact:
Email: help@esimy.pro